Sabin Luitel

Enthusiastic and technically skilled IT Support Specialist with full working rights in Australia and proven experience delivering technical support in fast-paced environments. Experienced in troubleshooting hardware, software, and network issues while providing efficient end-user support. Proficient in Windows OS, Microsoft 365, and ticketing systems such as ConnectWise. Skilled in managing service tickets, user accounts, and IT processes aligned with ITIL practices. A strong communicator committed to delivering excellent customer service and continuously improving IT systems. Currently seeking an opportunity to contribute technical expertise and grow within a dynamic IT team.

Problem-Solving: Addressed and resolved complex technical challenges utilizing analytical skills and troubleshooting methodologies.
Customer Service Orientation: Provided exceptional support services, leading to high levels of customer satisfaction.
Effective Communication: Facilitated clear and concise communication with users and team members to ensure efficient issue resolution.
Time Management: Prioritized assignments effectively and adhered to deadlines in a dynamic work environment.
Adaptability: Demonstrated quick adaptation to new technologies and processes, contributing to continuous improvement.
Team Collaboration: Engaged in collaborative efforts with colleagues and cross-functional teams to accomplish shared objectives.

Help Desk Technician — KeyTech (May 2025–Present)

• Delivered L1/L2 technical support, managing account resets, printer access, and user email setups to ensure smooth IT operations.
• Performed device enrollment in Microsoft Intune and created/configured user profiles to ensure secure device management and access.
• Installed, configured, and maintained hardware and software systems, applying updates and patches to optimize performance.
• Provided remote support and handled technical escalations, improving resolution times and minimizing downtime.
• Configured and maintained network drive mappings, ensuring seamless access to shared resources for end users.
• Implemented cybersecurity measures to protect sensitive company data and reduce exposure to potential threats.
• Managed user accounts, including creation, modifications, password resets, and permission assignments.
• Conducted onboarding and offboarding processes, setting up network logins, email accounts, and permissions while guiding users according to company policies.

Helpdesk Support Officer — Info Metric (Feb 2024–Jan 2025)

• Delivered IT support through phone, email, in-person, and remote tools such as TeamViewer to assist employees and resolve technical issues.
• Managed user accounts in Active Directory, including account creation, password resets, and permission assignments.
• Performed network device maintenance, including monitoring device status and applying firmware updates.
• Diagnosed and resolved hardware, software, and network issues, including DNS, DHCP, VPN, Wi-Fi, and LAN/WAN connectivity.
• Provided end-user support by troubleshooting and maintaining network access and IT services.
• Supported Microsoft 365 applications and audiovisual devices to ensure seamless daily operations.

Bachelor of Information Technology — Griffith University

Advanced Diploma of Network Security — Queensford College

Diploma of Information Technology — Queensford College

🏆 Microsoft 365 Certified: Fundamentals (MS-900)

References available upon request.

📍 Morningside, Brisbane, QLD
📧 i.am.sabin123@gmail.com
� www.linkedin.com/in/sabinluitel

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